Tracking and delivery
Reading a tracking page correctly: what each status means, how long a silence is normal, and who to contact when a parcel stalls, goes missing or comes back.
Guides in tracking and delivery
Signature Required vs No Signature Delivery
Four delivery tiers, from driver release to adult signature. What each one proves, what it costs, and the order value where paying for a signature starts to pay.
9 min read
How to Return a Package to Sender
Refusing at the door costs nothing. Once you accept a parcel, returning it becomes your problem. The methods, the costs and who pays in each case.
9 min read
Why Your Parcel Changed Carrier Mid-Journey
A parcel that switches carrier partway is normal, not lost. Learn why handovers happen, what freezes your old number, and how to find the new one.
9 min read
What Does "Out for Delivery" Actually Mean?
The parcel is on a van with 120 others and your stop is somewhere in that sequence. How routes are built, why the status repeats, and what to do at 8pm.
9 min read
How to Handle Lost or Damaged Package Claims
Claims fail on deadlines and missing evidence, not on merit. Learn who files, what to keep, how long you have, and what carriers actually pay out.
10 min read
How Long Does International Shipping Really Take?
Express clears in 2 to 5 days, economy air in 1 to 3 weeks, postal in 2 to 8. Where the days actually go, lane by lane, and when a delay stops being normal.
9 min read
Tracking Says Delivered but No Package — 7 Steps
A delivered scan with no parcel usually means one of six things. Work through these seven steps in order before assuming it was stolen.
9 min read
Tracking Not Updating — 9 Reasons and What to Do
Tracking goes quiet for nine common reasons, and most are normal. Learn which silence to ignore, which to act on, and exactly how long to wait.
10 min read
What to Do If Your Package Is Delayed
A delayed parcel needs a decision, not a refresh. Work out whether it is genuinely late, who can act, and what to say to get a real answer.
9 min read